top of page

Return, Refund, and Exchange Policy

Effective Date: 7.9.2023

At The Simply Healthier You Company (SHY Co.), we value your satisfaction and want to ensure that you are delighted with your product purchases. This Return, Refund, and Exchange Policy specifically covers products purchased from SHY Co. but fulfilled by Amazon.com.

 

Please read the following guidelines and procedures for returns, refunds, and exchanges:

1. Eligibility for Returns, Refunds, and Exchanges:

  • Only products purchased directly from SHY Co. on Amazon.com are eligible for returns, refunds, and exchanges.

  • Items must be in their original condition, unused, unopened, and in the original packaging.

  • Returns, refunds, and exchanges are subject to the specific conditions and time-frames outlined below.

2. Time-frames for Returns, Refunds, and Exchanges:

  • Return Window: Customers have a 30-day return window from the date of delivery to initiate a return or exchange request for cosmetics products.

  • Refund Window: Customers are eligible for a refund once the returned item is received and inspected by SHY Co.

  • Exchange Window: Customers have a 30-day exchange window from the date of delivery to initiate an exchange request for the same cosmetics product.

3. Return, Refund, and Exchange Process:

  • Step 1: Contact SHY Co. Customer Support to initiate a return, refund, or exchange, please contact SHY Co.'s Customer Support within the specified return or exchange window.

  • Step 2: Provide Relevant Information: When contacting Customer Support, please provide the following details:

    • Order number

    • Reason for return, refund, or exchange

    • Cosmetics product name

    • Your contact information

4. Return, Refund, and Exchange Conditions:

  • Damaged or Defective Products: If you are shipped or received a damaged or defective product, please contact Customer Support at Amazon.com immediately to initiate a refund or exchange. Amazon may require visual evidence (e.g., photographs) to process your claim promptly.

  • Allergic Reactions: If you experience an allergic reaction to one of our products, discontinue use immediately, and consult a healthcare professional. Please contact SHY Co. Customer Support to discuss your situation and possible solutions.

  • Wrong Product Received: If you receive the wrong product, please contact Customer Support at Amazon.com within the specified return window. Amazon.com will arrange for the correct item to be shipped to you and provide instructions for returning the incorrect product.

  • Change of Mind: If you change your mind about a purchase, the product may be eligible for a return, refund, or exchange within the specified return window. However, return shipping costs will be the customer's responsibility.

5. Refunds and Replacements:

  • Refunds: Once the returned item is received and inspected, we will process the refund back to your original payment method. Please allow a reasonable processing time for the refund to reflect in your account.

  • Replacements: If you are eligible for an exchange and the requested item is in stock, we will ship the replacement to you. In case the item is out of stock, we will provide you with a refund or an alternative option, as agreed upon.

6. Non-Returnable Items:

  • For hygiene and safety reasons, certain items are non-returnable, including but not limited to:

    • Opened or used products

    • Products without the original packaging

    • Products with tampered seals or packaging

7. Additional Information:

  • SHY Co. reserves the sole right to determine the condition of returned items and may refuse returns, refunds, or exchanges that do not meet the eligibility criteria or conditions mentioned in this policy.

  • Shipping and handling charges are non-refundable unless the return is a result of our error.

  • Any promotional items or gifts received with the original purchase must also be returned if the qualifying purchase is returned.

Please note that this Return, Refund, and Exchange Policy applies to products purchased from SHY Co. but fulfilled by Amazon.com. For products purchased through other channels or third-party sellers, please refer to their respective return policies.

If you have any further questions or require assistance, please contact our Customer Support team.

 

bottom of page